Curbside Pickup
Curbside pickup was not a new fulfillment method in the app world when Covid19 started. Knowing that Lowe’s was going to remain open during the pandemic, we needed to provide a solution (fast) to help customers and our associates still continue their day-to-day task while remaining safe.
Did you use curbside pickup during the pandemic?
Overview
Role
Lead Product Designer
Timeline
First release - 1 month - April 2020
Second release - 1 month - May 2020
Third release - 1 month - June 2020
Fourth release - 2 months - August 2020
Stakeholders
Product Manager
Engineer Lead
Customer Apps Team
Associate Apps Team
Marketing
Problem
Business: Lowe’s did not have a way to provide a contactless shopping experience end to end for our customers.
How might we enable customers to have a quick and safe way to pick up their order?
User: I'm stuck at home so I want to start tackling my home improvement projects I've been putting off but don't want to get sick going into a store or out in public.
Solution
Provide customers with an option to pick up their order Curbside or In Store by using a check-in feature within the Lowe’s app.
